While we strive to provide the best solutions as client retention is our ultimate goal; we can not always satisfy everyone. PELASE NOTE: Because digital services and solutions requires time, we maintain a no-refund policy for every invoice and payment. If you cancel your service for any reason, you forfeit your right to any refund.

Payment is due upon receiving of any invoice. Late payment is subject to fees of 5% per month.

Digital based services and/or products and/or goods are categorized as any service that involves “TIME” and as such payment for these services are NON-REFUNDABLE regardless of quality or amount time consumed to perform such services. Payment on any invoice certifies that you agree in full that there will be no refund for any reason to include early termination of work for any Digital Service. Digital services include but are not limited to, Web Services, Search Engine Optimization (SEO) Services, Google Ad Service, Facebook Ad Services, Advertising Services, Graphic Design Services, Web Design Services, Website or Server-Side Coding Services, Video Services, Reputation Management Services, Web Development Services, or any other act that that involves the use of persons or staff time regardless of service output, function, goal, quality, or quantity.

If we Cancel our own service to you with in your paid period, we will refund the balance of the remaining time.

Digital solutions requires working with peoples opinions and as such we strive to bring your digital creation to life. However a difference in artistic design or structure is not the same as poor quality. If you feel our delivered products are poor quality please share with us why you feel the quality is lacking. Please allow us to reiterate rejecting our artistic design is not the same as poor quality as is not a cause for refund.

Liability

You agree that we cannot be held liable for any results outside of our control, such as the quality of leads or sales made by your team. You acknowledge that we have no control over changes to search engine policies or algorithms. 

You understand and accept that at any time the third party search engines and platforms in their sole discretion may affect how your website content, pages, and domain are viewed and displayed and thereby, your website may lose rankings or be excluded from search results at the sole discretion of the search engines. You agree to not hold us liable for any such negative impact to your rankings. We assume no responsibility for the actions and algorithms of these search engines and platforms.

Provided that we upheld our obligations hereunder, you agree that no refunds or discounts will be given for any negative impact on the part of any search engine. While we will provide professional advice in relation to the Services on a continual basis, you certify that we have not given nor implied any guarantees regarding your website rankings in search engines due to these beyond our scope and control. 

Nothing in this Agreement excludes or seeks to exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

You further agree to:

  1. Accept full and exclusive responsibility for your business’ performance and customer satisfaction. 
  2. Accept exclusive responsibility for understanding and ensuring compliance with any regulatory, legal, or contractual obligations related to your business, including without limitation, data held by you and your customers, information provided by you to your customers and/or other third parties, and any safeguarding and security measures that may be required. We may participate in implementing needed systems, services and functions for compliance, but you are solely responsible for the final outcomes, actions taken, and results produced.
  3. Accept full liability for any losses or cost sustained or incurred by you or arising directly or indirectly as a result of a failure on your part to meet any of the above provisions or for defaulting on Payment.

In addition, we will not be liable by reason of any representation, implied warranty, condition or other term, or any duty at common law or under the express terms contained herein, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by our servants or agents or otherwise) in connection with the performance of our obligations under the Contract. 

In the event of a breach or failure by us to execute our express obligations under this Contract, your remedies will be limited to damages, which in any event, will not exceed the fees and expenses paid by you for the Services in the preceding 6 month period. 

You agree to indemnify us against all damages, costs, claims and expenses suffered by us where this is caused by you, or your agents or employees. We shall not be liable to you or any other person for any direct, indirect, or consequential damages, or for the loss of data, profit, or revenue arising out of or relating to this Contract, even if it has been advised of the possibility of such potential loss or damage.